Refund policy

RETURNS
We have a 30-day return policy: you have 30 days after receiving your item to request a return. The item must be in the condition you received it and in its original packaging.

To start a return, contact us at orders@bookoflenses.com.
Items sent back without first requesting a return will not be accepted.

RETURNS MUST BE SENT BY USPS
Our return address is a Post Office Box. Carriers other than USPS cannot deliver to a PO Box, so a parcel sent by any other carrier will not reach us and cannot be refunded.

Return address:
Allow for Many
PO Box 8
Powell, WY 82435

DAMAGES AND ISSUES
Please inspect your order when it arrives and contact us immediately if an item is defective, damaged, or not what you ordered, so we can put it right.

NON-RETURNABLE ITEMS
Question card refills cannot be returned unless they are damaged or faulty. We cannot accept returns on gift cards.

EXCHANGES
The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new one.

REFUNDS
We will notify you once we have received and inspected your return, and let you know whether the refund was approved. If approved, you will be refunded to your original payment method within 10 business days. Original shipping is refunded if the item arrived damaged or faulty.

Please allow further time for your bank or card issuer to post it. If more than 15 business days have passed since we approved your return, contact us at orders@bookoflenses.com.

PRE-ORDERS
Orders placed before a title ships are pre-orders. A pre-order may be cancelled for a full refund at any time before it ships or is collected.